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The Alex jacket is your new favorite for cold days. Made of soft sherpa fleece, this jacket offers a wonderful feeling of comfort without compromising on style. The modern design with high collar, hood and contrasting stitching makes this jacket a real eye-catcher. Whether you're going into the city or exploring nature, Alex keeps you warm and fashionable.
Wear Alex with dark jeans and your favorite sneakers for a warm, effortless look during the colder seasons.
What are the shipping costs?
We offer free shipping on all orders within the Netherlands and Belgium, with no minimum order amount.
How long does it take to process and ship my order?
Will I receive a tracking code for my order?
Yes, after your order has been shipped, you will receive a personal tracking code by email. This allows you to track your package via our shipping partner. More information can be found on our Track & Trace page.
Can I have my order shipped the same day?
For same day shipping requests, please contact our customer service by phone. Our service team will be happy to help you make the right choice.
What should I do if I receive a defective product?
If your product is damaged during transport, we will deliver a new package free of charge the first time. Unfortunately, we cannot offer a refund. If it also goes wrong the second time, we will refund the full purchase price.
What payment methods do you accept?
We accept the following payment methods:
What should I do if my package is lost?
If a package is lost or cannot be delivered for logistic reasons, we will always send a new package before arranging a refund. If the order has not been received 30 days after shipment, the order can be refunded.
How can I contact customer service for further assistance?
For further questions or assistance, please contact us at:
E-mail: info@talaine.nl
Is your order not quite to your liking? Don't worry! At Talaine you can return your product within 30 days .
How does it work?
Please contact us within 30 days of receiving your order via info@talaine.nl . State the reason for return and add, if necessary, clear photos of the product. You will receive a return form and the Dutch return address from us.
Please note: Unfortunately, we cannot process returns without a fully completed returns form.
Return Shipping Costs
The costs for returning are for the customer. We advise you to always use a shipping method with track & trace . Send your track & trace information after shipping to info@talaine.nl , so that we can track your return.
Refund
Once we have received and checked your return in good condition, we will refund the purchase amount to your account within 5 working days . You will receive a confirmation of this by e-mail.
Questions or need help?
If you have not received a refund after 5 business days, or if you have any other questions, please contact us at info@talaine.nl – we are happy to help!
Privacy
We treat your data with care and in accordance with our privacy policy .
General Terms and Conditions
For more information about your rights and obligations, please see our terms and conditions .
Is this jacket suitable for really cold days?
Yes, the thick sherpa fleece provides excellent warmth, ideal for colder temperatures.
How does the Alex jacket fit in terms of size?
The jacket has a regular fit and is true to size. Choose your usual size.
Does the hood also protect well against the wind?
Yes, the hood and high collar together provide extra protection against wind and cold.
Can I wear the coat every day?
Certainly, the combination of comfort and style makes Alex perfect for everyday use.
Does this jacket also go with a more formal outfit?
Although Alex is mainly casual, it can be combined with a neutral outfit for a modern urban look.
We offer free shipping on all our orders!
Return within 30 days – easy & fast!
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